Choose the right channel for your communications
Learn about how to choose the right channel to communicate your message (with a focus on when you should, and shouldn't use email).
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This masterclass covers communication channel choice. You'll learn how to choose the right kind of communication for every message.
In this masterclass you will learn:
- Learn about the two very different types of workplace communication, and how this influences the way to communicate your message
- The different communications channels available to you in the workplace, and when is the right time to use each
- When to use email (and when not to use email). The answers aren't necessarily what you think
- Understand the ways that more familiarity with recipients changes the effectiveness of communication. A strong argument for why you shouldn't necessarily imitate your bosses communication choices
- When and how to use email as a collaboration tool. Email has some specific strengths and weaknesses when used for different types of collaboration (as we discuss)
- Work out how to communicate urgent messages. Should you ever use email to communicate a message that is urgent?
- Why email will always be more confrontational and less conformist than other channels of communication
- Why you should never, ever communicate bad news via email
This session is designed for teams and their managers who struggle with communication channels. It's also an ideal primer for a broader team based discussion about when to use which channels of communication.
Your Instructor
Steve Pell is a management consultant with specialist expertise in better organisational communications.
As founder of an email data science company, he's analysed over 22 million emails to understand the science of better email communication.
Course Curriculum
Learn about the two very different types of workplace communication, and how this influences the way to communicate your message
Available in
days
days
after you enroll
The different communications channels available to you in the workplace
Available in
days
days
after you enroll
When to use email (and when not to use email). The answers aren't necessarily what you think
Available in
days
days
after you enroll
Frequently Asked Questions
Who is this course designed for?
This session is targeted at anyone who needs a detailed framework for deciding when to use which channel of communication. The session is accessible for anyone currently working in a business environment.
How is the course delivered?
The course is delivered through a number of 2-3 minute videos, with short a quiz or exercise at the end of each module. You also receive a one page PDF summary of all key concepts learnt in the course, that you can print and keep nearby your desk.
How long will it take to complete the course?
The course will take 1-2 hours to complete in total. The course is broken down into a number of 5 minute modules. You have complete flexibility to start and stop each module at any time - and continue whenever you are ready.
How long do I have access to the course?
You have lifetime access to the course. After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
What if I am unhappy with the course?
We support all courses with a 100% satisfaction guarantee. Simply notify the Workzen team within 30 days of purchase for a 100% refund if you're not completely satisfied.