About this module:

• What you'll learn? The right communications channel for each kind of task that you confront in your day-to-day. We talk about how to apply communications theory to your work.
• Why it matters? Getting the right communications channel for the right task is the biggest single driver of your productivity. There is no best channel for communication – choose the right tools for the right job.

Make it practical - Questions and exercises you can try with your team:

1. What are the most common channels for workplace communication in your organisation? Rank these 5 channels from highest synchronicity to lowest synchronicity
2. Who do you know who converges around complex information via email?
3. Who do you know who conveys large volumes of information face to face?
4. Which tasks in the past week have you used email when you should have used? (a) A phone call (b) A meeting