This course was created with the
course builder. Create your online course today.
Start now
Create your course
with
Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Choose the right channel for your communications
Learn about the two very different types of workplace communication, and how this influences the way to communicate your message
Conveyance and convergence (3:40)
The different communications channels available to you in the workplace
Choosing the right communication channel (4:00)
When to use email (and when not to use email). The answers aren't necessarily what you think
When to use email (2:31)
Understand the ways that more familiarity with recipients changes the effectiveness of communication
The impact of familiarity (3:00)
When and how to use email as a collaboration tool. Email has some specific strengths and weaknesses.
Email and collaboration (2:36)
Work out how to communicate urgent messages.
Urgent communication (6:17)
Urgency and conveyance/convergence (2:01)
Why email will always be more confrontational and less conformist
Email will always be more confrontational and less conformist (3:07)
Why you should never, ever communicate bad news via email
Don't communicate bad news via email (2:39)
Download a takeaway A4 summary of the key recommendations from this masterclass
Choosing the right channel for your communications
Email will always be more confrontational and less conformist
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock