About this module:

• What you'll learn? In this module you'll learn more about tone in emails - and why your tone on email should always be “flat and functional”
• Why it matters? Using tone in writing is subject to misinterpretation. Make sure your message can be clearly understood without relying on any subtlety of tone.

Watch the training video:

Make it practical - Questions and exercises you can try with your team:

You're requesting one of your colleagues attend a meeting next Friday, to discuss a problematic colleague.

Write that request in five different ways (four of them inappropriate):

• Too technical:
• Too casual:
• Too much attitude:
• Too boring:
• Just right: