About this module:

• What you'll learn? In this module, we’re going to talk about some very practical advice for communicating bad news, as well as the approach taught to medical practitioners who need to deliver bad news regularly.
• Why it matters? Being conscious of what it takes to deliver bad news well will help you to avoid unnecessary arguments or misunderstandings via email.

Watch the training video:

Make it practical - Questions and exercises you can try with your team:

1. What circumstances in your job do you need to deliver news that can be interpreted negatively?
2. Pick an example of bad news you might have to deliver. Rehearse how you would deliver that to a colleague?