About this module:

• What you'll learn? In this module we'll cover how to find the right frequency to check your inbox.
• Why it matters? Finding the right frequency to check your inbox is all about balancing urgency vs. productivity. We know that checking email less frequently will increase your productivity, but you also need to take into account the likelihood that you will receive urgent emails that require action.

Make it practical - Questions and exercises you can try with your team:

1. How often do you check your inbox on the average working day?
2. How long is it reasonable to expect your clients to wait (internal or external) for a response to your email? 5 minutes or 5 hours?
3. For your role, delaying a reply by how long has the potential to cause at least $1000 of damage?