About this module:

• What you'll learn? In this module we introduce the idea of email triage. Different emails have dramatically different importance (like patients arriving to an emergency department). But each word takes the same amount of time to read.
• Why it matters? You don’t have enough hours in the day to read every email that you receive. Email can suck up every hour in the day. You (and only you) must protect your time.

Make it practical - Questions and exercises you can try with your team:

1. How many emails do you receive on the average day? Also ask your manager how many emails they receive each day?
2. How long does it take you to comprehensively read every word of the average email? 1 minute? 5 minutes?
3. What about to draft a reply?
4. How many hours a week would it take you to comprehensively read every email received each day? What proportion does that make up of a 480 minute (8 hour) workday? What about for your manager?